Central Operations Communications Supervisor

Job Description

Key Responsibilities

• Serve as the primary on-site liaison between Operations, Customer Experience, Account Management, and Brand Communications
• Maintain strong on-the-floor visibility to understand daily warehouse operations, constraints, and risks that may impact customer or brand experience
• Translate operational updates, changes, and challenges into clear communication for customer-facing and brand-facing teams
• Partner with Customer Experience to support issue resolution and escalations
• Communicate proactively with brand partners as needed regarding scheduling, delivery performance, inventory issues, and operational changes
• Identify recurring operational themes or breakdowns impacting customer or brand experience and escalate trends with proposed solutions to operations leadership
• Produce clear, concise reporting for the Director of Operations, California on operational risks, cross-functional issues, and improvement opportunities
• Collaborate with warehouse leadership to align expectations between operational capacity and customer or brand commitments
• Assist in developing and maintaining standardized communication templates, escalation paths, and playbooks to improve consistency and efficiency
• Represent Operations professionally in all internal and external communications

Requirements

• Must be 21 years or older to work in the cannabis industry
• 2+ years of customer service experience
• 2+ years of last-mile distribution and logistics experience
• Associate degree or 2 years of relevant work experience
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement
• Ability to lift 50 lbs., bend, stretch, and twist
• Ability to pass pre-employment background check
• Monday - Friday on-site work availability
• Ability to work occasional weekend shifts
• Clean driving record

Benefits & Perks

• Competitive pay starting at $25.00/hour
• Medical/Dental/Vision insurance offered to all full-time employees
• Opportunity to work at the fastest-growing cannabis startup
• Well-rounded co-workers and teammates
• Fun and energetic culture

Job Details