STIIIZY Floor Lead

Job Description

Key Responsibilities

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously
• Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally
• Set the standard for excellent customer service by providing guidance to staff on product knowledge, customer focus, and personalized service
• Ensure the smooth and seamless functioning of operations
• Collaborate with inventory control to ensure accurate product counts, proper labeling, and organization of products on the floor
• Ensure strict adherence to all legal and regulatory requirements
• Assist in onboarding new employees and provide ongoing training
• Conduct regular performance evaluations to identify areas for improvement
• Oversee cash handling procedures and maintain accurate financial records
• Address customer concerns, resolve conflicts, and handle escalated issues in a professional and efficient manner
• Oversee visual merchandising to create attractive product displays to enhance the customer experience
• Enforce safety protocols and cleanliness standards, ensuring a safe and comfortable environment for both customers and staff

Requirements

• Minimum 21 years of age
• High school diploma
• Full-time availability
• Open availability preferred (must be able to work 2 weekend days Fri-Sun)
• 2 years of leadership experience in retail/hospitality

Benefits & Perks

• Retirement plan (IAP) with Employer contributions
• Full-time status based on seniority
• Medical Insurance for part-time and full-time employment
• Paid training to learn about the history of cannabis, compliance, product knowledge, and sales
• Sample incentives (when available)
• Annual employee appreciation discounts on STIIIZY merchandise
• Paid holidays
• Employee discounts on top of already highly competitive prices
• Company-sponsored events and team-building activities

Job Details