Lead Retail Sales Associate

Job Description

Key Responsibilities

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years’ experience in Retail or similar industry where customer service is critical
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level

Benefits & Perks

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

Job Details