Customer Intake Associate (Part-Time)

Job Description

Key Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone
• Process-in patients and customers by validating identification and entering information into the POS system
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files
• Provide all new patients/customers with a brief explanation of services
• Become well educated with all cannabis products offered and/or be willing to learn
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager
• Act as the liaison to all departments on security needs
• Motivated to learn and execute new tasks during downtime
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Requirements

• Must stay current and adhere to all policies and regulations of the state cannabis agency
• Must meet age requirement as outlined by state cannabis agency
• Able to pass all background checks as required by state cannabis agency
• Able to accommodate scheduling that may include varied shifts, weekends and holidays
• Maintain regular and punctual attendance
• Must be able to communicate effectively with customers/caregivers and team members
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment
• Works in a timely manner and strives to increase productivity
• Demonstrated oral and written communication capabilities
• High school diploma/GED required
• 1-3 years working in a retail setting or inventory setting

Benefits & Perks

• Opportunity to work in a fast-moving and dynamic industry
• Competitive pay and benefits package
• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Equal opportunity employer

Job Details