Wellness Associate

Job Description

Key Responsibilities

• A customer service professional, greeting all patients in a warm, sincere and helpful manner
• Consistently delivers the ultimate customer experience in all facets from patient entry to exit; ensures each patient receives full attention during their transaction
• Assists patients with choosing the right products according to their ailments
• Ensures orders are fulfilled efficiently with 100% accuracy at all times
• Abides by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Checks patient IDs and conducts transactions at POS
• Remains upright on their feet, particularly for sustained periods of time, up to 88% of the work day
• Moves about on foot to accomplish tasks to meet customer/patient needs
• Helps keep the store clean and tidy, including sweeping and mopping
• Provides customer education about products and uses
• Works with leadership to understand company goals and procedures
• Other duties as assigned by management

Requirements

• Must be able to pass state-mandated background checks and successfully complete the Department of Health's 2-hour training course
• Must be organized and maintain a neat and clean work station
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
• Must be able to perform simple math
• Must be willing to learn about new products and cannabinoids
• Must be aware of and abide by all laws and compliance surrounding retail operations
• Must possess a willingness to learn the effects and applications of concentrates and other THC infused products
• Experience in the use of cannabis with a willingness to learn strain genetics, including their properties and effects
• Is familiar with Windows, Microsoft Office and Google Drive
• Must be able to operate the point-of-sale system and maintain accurate cash handling practices
• Must have 1-year of cash handling experience
• Must have 1-year of customer service experience
• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
• Must have reliable transportation to/from work

Benefits & Perks

• Parental Leave upon 1 yr of employment
• Health insurance
• Paid time off
• Dental insurance
• 401(k) w/company match upon 1yr of employment
• Vision insurance
• Life insurance
• Health savings account
• Tip Share

Job Details