Technical Support Engineer II

Parallel

Tampa, FL (Corporate Office) • Full-Time 💰 60000-90000

Posted 1 months ago • 49 views

Job Description

The Technical Support Engineer will work as a part of the Parallel Team in providing a full range of IT Support to users throughout the Enterprise and specializing in support of O365, device management, network infrastructure, computer hardware, and software applications. The role is onsite and will be split between two Production facilities, requiring occasional travel to company-owned Retail stores and Distribution Centers.

Key Responsibilities

Setup and support hardware including desktop and laptop computers, printers, tablets, and phones
Assist with end-user support requests including password resets, printing challenges, systems access, and application troubleshooting
Configure applications as needed by the business
Provide end user support via phone, email, and other company remote access platforms
Triage technical requests submitted via phone, email, or web tickets and escalate as required
Track support tickets via the company’s ticketing system
Provide after-hours and weekend/holiday support as part of the team on-call rotation

Requirements

Age 21 or over
High School Diploma or equivalent
Valid Government-Issued Photo ID
Minimum 2 years providing technical support
Good knowledge of general IT support tools and processes
Excellent English verbal/written and strong communication skills
Self-Starter, team player and service excellence mindset

Benefits & Perks

Employee discount
Full medical/vision/dental benefits
401k with possibility of a company match
Access to company-sponsored well-being programs
Paid time off
Paid parental leave
Flexible work arrangements
Tuition Reimbursement Programs
Pet Insurance

Job Details

Job Type

Full-Time

About Parallel

Parallel

Cannabis Cultivation

Parallel is a nationwide vertically-integrated, multi-state cannabis company pioneering well-being and improving quality of life through cannabinoids. Operating 50 retail stores and cultivation/manufacturing sites in four states including Florida, Massachusetts, and Texas, Parallel's retail brands include Surterra Wellness, NETA, and goodblend. Their mission focuses on Rest, Recovery, Relief, and Revelry.

Atlanta, GA

2000+ employees employees

Founded in 2016

https://www.liveparallel.com

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