Technical Support Engineer II

Job Description

Key Responsibilities

• Setup and support hardware including desktop and laptop computers, printers, tablets, and phones
• Assist with end-user support requests including password resets, printing challenges, systems access, and application troubleshooting
• Configure applications as needed by the business
• Provide end user support via phone, email, and other company remote access platforms
• Triage technical requests submitted via phone, email, or web tickets and escalate as required
• Track support tickets via the company’s ticketing system
• Provide after-hours and weekend/holiday support as part of the team on-call rotation

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Minimum 2 years providing technical support
• Good knowledge of general IT support tools and processes
• Excellent English verbal/written and strong communication skills
• Self-Starter, team player and service excellence mindset

Benefits & Perks

• Employee discount
• Full medical/vision/dental benefits
• 401k with possibility of a company match
• Access to company-sponsored well-being programs
• Paid time off
• Paid parental leave
• Flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance

Job Details