Shift Lead

Job Description

Key Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed
• Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products
• Address customer inquiries and concerns, striving to ensure their satisfaction
• Maintain a clean and organized store environment to create an enjoyable shopping experience
• Collaborate with the team to suggest improvements based on customer feedback
• Assist with returns and exchanges, ensuring a hassle-free process for customers
• Support the team in training staff on proper cash handling and transaction procedures
• Participate in routine cash register audits to verify accurate cash handling
• Contribute to maintaining product quality and safety standards
• Collaborate with the inventory management team to ensure accurate inventory levels
• Participate in monitoring supply chain performance, identifying process improvement opportunities

Requirements

• Ability to provide exceptional customer service
• Knowledge of cannabis products and ability to offer expert guidance
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic math skills and ability to handle cash and operate a point-of-sale system
• Ability to work collaboratively as part of a team
• Ability to maintain a clean and organized store environment
• High school diploma or equivalent required

Benefits & Perks

• Competitive hourly wage ($18.83 - $24.91 per hour, including tips)
• Opportunity to work with a purpose-driven, vertically integrated cannabis operator
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Chance to be part of a high-performance culture that combines customer focus and data-driven insights

Job Details