Shift Lead

Job Description

Key Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed
• Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products
• Address customer inquiries and concerns, striving to ensure their satisfaction
• Maintain a clean and organized store environment to create an enjoyable shopping experience
• Collaborate with the team to suggest improvements based on customer feedback
• Assist with returns and exchanges, ensuring a hassle-free process for customers
• Support the team in training staff on proper cash handling and transaction procedures
• Participate in routine cash register audits to verify accurate cash handling
• Contribute to maintaining product quality and safety standards
• Support the organization of products for easy restocking and accessibility
• Collaborate with the inventory management team to ensure accurate inventory levels

Requirements

• Ability to provide exceptional customer service
• Knowledge of cannabis products and ability to offer expert guidance
• Basic math skills and ability to handle cash transactions accurately
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and teamwork skills
• Ability to maintain a clean and organized store environment
• Ability to lift up to 25 pounds and stand for long periods

Benefits & Perks

• Competitive hourly wage ($17.57 - $21.51 per hour including tips)
• Opportunity to work with a purpose-driven, vertically integrated cannabis operator
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Chance to be part of a high-performance culture that values customer focus and data-driven insights

Job Details