Shift Lead

Job Description

Key Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed
• Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products
• Address customer inquiries and concerns, striving to ensure their satisfaction
• Maintain a clean and organized store environment to create an enjoyable shopping experience
• Collaborate with the team to suggest improvements based on customer feedback
• Assist with returns and exchanges, ensuring a hassle-free process for customers
• Support the team in training staff on proper cash handling and transaction procedures
• Participate in routine cash register audits to verify accurate cash handling
• Contribute to maintaining product quality and safety standards
• Collaborate with the inventory management team to ensure accurate inventory levels
• Participate in monitoring supply chain performance, identifying process improvement opportunities

Requirements

• Ability to provide exceptional customer service
• Knowledge of cannabis products and laws
• Cash handling and transaction experience
• Ability to work in a fast-paced environment
• Strong communication and teamwork skills
• Ability to maintain a clean and organized store environment
• Basic math skills and attention to detail
• Ability to lift up to 25 pounds and stand for long periods

Benefits & Perks

• Competitive hourly wage ($22.18 - $28.60 per hour including tips)
• Opportunity for growth and advancement
• Comprehensive training program
• Positive and supportive work environment
• Opportunity to work with a leading cannabis operator
• Potential for bonuses and incentives

Job Details