Shift Lead

Job Description

Key Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed
• Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products
• Address customer inquiries and concerns, striving to ensure their satisfaction
• Maintain a clean and organized store environment to create an enjoyable shopping experience
• Collaborate with the team to suggest improvements based on customer feedback
• Assist with returns and exchanges, ensuring a hassle-free process for customers
• Support the team in training staff on proper cash handling and transaction procedures
• Participate in routine cash register audits to verify accurate cash handling
• Contribute to maintaining product quality and safety standards
• Collaborate with the inventory management team to ensure accurate inventory levels
• Participate in monitoring supply chain performance, identifying process improvement opportunities

Requirements

• Ability to provide exceptional customer service
• Knowledge of cannabis products and regulations
• Basic math skills and attention to detail for cash handling
• Ability to work in a fast-paced environment
• Strong communication and teamwork skills
• Ability to maintain confidentiality and handle sensitive information
• Availability to work varied shifts, including weekends and holidays

Benefits & Perks

• Competitive hourly wage ($17.00 - $22.17 per hour including tips)
• Opportunity for growth and advancement within the company
• Collaborative and dynamic work environment
• Professional development and training opportunities
• Chance to be part of a purpose-driven and performance-driven team

Job Details