Retail Associate - Budtender

Job Description

Key Responsibilities

• Greet every customer warmly and professionally; build rapport and promote return visits
• Provide expert guidance on product selection based on individual needs, preferences, and regulations
• Educate customers on strain types, cannabinoid profiles, consumption methods, dosage, and product effects
• Offer recommendations based on customer health goals, product availability, and state regulations
• Promote loyalty programs, daily deals, and new product launches
• Ensure all customers/patients have a valid ID and meet all eligibility requirements before purchasing
• Accurately process transactions through POS and seed-to-sale tracking systems
• Handle financial transactions with integrity and accuracy
• Adhere strictly to all state cannabis laws and internal SOPs
• Maintain confidentiality and HIPAA compliance when handling patient/customer information
• Report discrepancies, compliance concerns, or suspicious activity to store leadership
• Assist with restocking, product rotation, and backstock organization
• Maintain merchandising standards by keeping displays neat, full, and visually appealing
• Verify accurate labeling and pricing on all retail products
• Support cycle counts and inventory audits as needed
• Ensure the sales floor, waiting area, restrooms, and break room remain clean and organized
• Sanitize high-touch areas and workstations regularly
• Follow store opening, closing, and cash-handling procedures

Requirements

• Must be at least 21 years of age
• High school diploma or equivalent required
• 1+ year of customer service, hospitality, or retail experience; cannabis experience not required
• Strong interpersonal and active listening skills
• Basic math and computer skills; POS and inventory software experience a plus
• Ability to work flexible hours including weekends, evenings, and holidays
• Must meet all state requirements for employment in a licensed cannabis facility

Benefits & Perks

• Pay starts at $16.66/hr. – plus additional earnings from tips
• Top-performing Retail Associates have the potential to earn $80 or more in tips per shift
• Employee discount includes 50% off smokable cannabis products and exclusive discounts from top national retailers
• Generous bonus structure
• Health Benefits available, including both high-deductible and low-deductible plan options
• Employee Assistance Program (EAP)
• Paid Sick Leave (PSL)
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Job Details