Lead Retail Sales Associate

Job Description

Key Responsibilities

• Act as training ambassador: support new hire orientation, new product launch education, and skill development of the team
• Coach associates on consultative selling techniques, cross-selling, and upselling to maximize customer value and store performance
• Partner with the Store Manager to communicate key business results, sales goals, and performance metrics to the team
• Assume the role of Manager on Duty as needed, responsible for operational tasks including opening/closing, banking, and store security
• Model best-in-class service that consistently exceeds customer expectations and builds long-term relationships
• Provide customers and caregivers with expert cannabis recommendations, including therapy goals, product effects, dosing, and methods of consumption
• Participate in the patient intake process, entering and maintaining appropriate records in compliance with privacy and regulatory standards
• Accurately process and complete customer transactions using point-of-sale systems
• Appropriately resolve customer concerns, inspiring long-term loyalty and trust in our brands
• Support merchandising and promotional execution, ensuring displays and product knowledge align with current campaigns
• Maintain accurate records of all activities in accordance with state and federal regulations
• Foster a positive team culture built on collaboration, accountability, and continuous improvement

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2+ years experience in a retail or a similar customer-facing environment where sales and service are critical
• Demonstrated ability to drive sales results and influence others
• Flexible availability, including evenings, weekends, and holidays
• Strong attention to detail with the ability to multitask, plan, and manage time effectively
• Excellent communication and interpersonal skills
• Ability to de-escalate and resolve customer concerns professionally
• Proficiency in Microsoft Office Suite

Benefits & Perks

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

Job Details