IT Field Technician

Job Description

Key Responsibilities

• Efficiently manage helpdesk tickets and support requests
• Maintain equipment and software inventory using helpdesk software
• Configure and maintain Microsoft Office 365, directory services, SharePoint, HTML, and other applications
• Collaborate with internal teams and end-users to understand technical issues and provide effective solutions
• Provide end-user support and training to ensure correct use of applications and tools
• Purchase, configure, deploy, maintain, and upgrade corporate networks, retail systems, and facilities systems
• Onboard and offboard team members, managing system access, and ensuring a smooth transition for new employees
• Set up, install, maintain, and update computer hardware and software systems, addressing hardware and software issues promptly
• Administer and support third-party applications, resolving issues and providing technical guidance to users
• Implement and enforce network and system security protocols to safeguard data and resources
• Proactively monitor and address system performance, including availability, connectivity, utilization, throughput, and latency
• Test systems for vulnerabilities and weaknesses, recommending and implementing security enhancements
• Collaborate with the IT team to develop and refine IT policies and procedures, ensuring alignment with industry best practices

Requirements

• Strong IT technical skills and knowledge
• Experience with Microsoft Office 365, directory services, SharePoint, HTML, and other applications
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively as part of a team
• Strong customer service skills and ability to provide end-user support and training
• Experience with network and system administration, including security protocols and system performance monitoring
• Ability to stay updated with emerging technologies and industry trends

Benefits & Perks

• Competitive salary range of $65,000-$75,000 annually
• Full-time, exempt position
• Opportunity to work with a purpose-driven, vertically integrated cannabis operator
• Collaborative and dynamic work environment
• Professional growth and development opportunities
• Access to cutting-edge technology and tools

Job Details