Front of House Manager

Job Description

Key Responsibilities

• Develop high customer experience standards and implement a world-class customer service program
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Comply and audit cash procedures and prepare deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained
• Establish and implement operational policies, standards, and procedures for retail staff
• Partner with the PharmaCann Human Resources team in HR functions such as interviewing, recruiting, and training
• Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies

Requirements

• Minimum 21 years of age
• Bachelor's Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years' experience supervising the training, quality, and customer service in retail
• Minimum 4 years' retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business

Benefits & Perks

• Competitive hourly rate of $25/hr
• Opportunity to work with a rapidly growing team and industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package
• Paid time off and holidays
• Flexible work availability

Job Details