Dutchie

Customer Success Manager

Dutchie

Remote • Full-Time 💰 55000-75000

Posted 13 hours ago • 4 views

Job Description

Dutchie is seeking a Customer Success Manager to support a broad segment of dispensary customers by focusing on the customer experience. The Customer Success Manager will work closely with Account Managers to align on account strategy, renewals, and growth opportunities, while also managing and resolving assigned tickets related to customer sentiment, churn risk, and account health. The ideal candidate will have 3-5 years of experience in Customer Success, Account Management, Project Management, or a related client-facing role, with a strong technical aptitude and problem-solving skills.

Key Responsibilities

  • Support Account Managers by partnering closely to align on account strategy, renewals, and growth opportunities
  • Manage and resolve assigned tickets related to customer sentiment, churn risk, and account health
  • Proactively monitor accounts to identify risks and implement mitigation strategies to drive retention and customer success
  • Act as a technical resource, able to source information, solution answers, and guide customers through best practices and product capabilities
  • Coordinate with Product, Support, Sales, and Implementation teams to ensure customer needs are addressed
  • Contribute to process improvements and team initiatives to enhance the customer experience for the SMB & Mid Market segment
  • Meet or exceed key performance indicators (KPIs) related to churn risk management, account health, and retention

Requirements

  • 3-5 years of experience in Customer Success, Account Management, Project Management, or a related client-facing role
  • Experience managing a high-volume, 1-to-many customer model
  • Strong technical aptitude and problem-solving skills
  • Excellent communication, organizational, and project management abilities
  • Experience collaborating with cross-functional teams (Product, Support, Sales, Implementation)
  • Proactive, ownership-driven approach with a focus on continuous improvement
  • Knowledge of the cannabis industry is a plus, but not required

Benefits & Perks

  • Full medical benefits including dental and vision plans
  • Equity packages in the form of stock options
  • Technology (hardware, software, reading materials, etc.) allowance
  • Flexible vacation and sick days

Job Details

Job Type

Full-Time

Category

Technology

Company Size

500-1000 employees

Remote Work

Remote

Pay Range

55000-75000

About Dutchie

Dutchie

Dutchie

Cannabis Technology

Dutchie is a leading cannabis technology company providing point-of-sale, e-commerce, and payments solutions for dispensaries. Their platform powers thousands of dispensaries across North America, helping cannabis retailers manage operations, drive sales, and enhance customer experiences.

Bend, OR
500-1000 employees employees
Founded in 2017
View all jobs
Apply for this Job

Save jobs and track your applications with a subscription

Unlock Premium Features

Already a member? Log in

Similar Jobs