Assistant Manager, Retail

Job Description

Key Responsibilities

• Support in monitoring and analyzing the customer service provided by team members, offering real-time feedback and personalized coaching to ensure the highest level of service.
• Greet guests with a warm and professional demeanor, actively engage with their needs, and provide expert product knowledge.
• Proactively identify and resolve guest complaints, ensuring their concerns are addressed promptly, enhancing their overall satisfaction.
• Champion the company's distinctive service traits, instilling them within the team, and setting an example with excellent interpersonal habits.
• Create and maintain a welcoming store environment that aligns with the company's visual merchandising standards and cleanliness policies.
• Support in the day-to-day operation of the store, effectively managing opening/closing shifts, task delegation, and optimizing team member scheduling.
• Assist in exercising rigorous financial oversight, including register counts, secure cash handling, ledger maintenance, and timely reporting.
• Lead the inventory management process, ensuring accurate ordering, stock maintenance, and resource optimization to prevent both stockouts and overstock situations.
• Take charge of store maintenance, addressing repair needs and emergencies promptly, maintaining a clean, safe, and inviting environment.
• Maintain a comprehensive understanding of technology systems and software (e.g., registers, LeafLogix), promptly resolving any system-related issues.
• Support in ensuring the dispensary's strict adherence to all relevant laws and regulations governing the cannabis industry.
• Regularly review and update internal policies and procedures to maintain compliance with changing legal requirements.
• Collaborate with regulatory bodies and auditors, facilitating inspections without violations and addressing any compliance-related issues effectively.
• Support in oversee training programs for all dispensary staff to ensure a deep understanding of and adherence to compliance standards.
• Maintain accurate records for all company and regulatory requirements and proactively address any discrepancies.

Requirements

• Strong leadership and customer service skills
• Commitment to compliance
• Ability to work in a heavily regulated industry
• Excellent interpersonal habits
• Ability to manage store operations and inventory
• Understanding of technology systems and software
• Ability to maintain accurate records and address discrepancies

Benefits & Perks

• Salary Range: $57,784/yr - $65,000.00/yr
• Full-Time, Exempt position
• Opportunity to work with a purpose-driven, vertically integrated cannabis operator
• High-performance culture with opportunities for growth and development
• Comprehensive benefits package (not specified)

Job Details