Supervisor, Catalog Curation (Temporary) (Onsite)

Job Description

Key Responsibilities

• Supervise catalog creation process and conduct Quality Assurance on projects
• Coach for success, productivity and quality
• Ensure adherence to Standard Operating Procedures and track daily progress
• Facilitate daily stand-ups with Catalog Team, bi-weekly team meetings
• Monitor Salesforce queue and project trackers to ensure service levels are met
• Interpret and process cannabis related product information on Weedmaps listings
• Manage multiple data sources to inform accurate decisions
• Observe and report inconsistencies in menu data that may create a poor customer experience
• Collaborate with teammates to resolve questions and remove obstacles
• Adhere to data security best practice and maintain confidentiality of internal information
• Review, interpret and enter data electronically with high degree of detail & accuracy
• Identify and communicate suggested process improvements to increase efficiencies in workflow
• Manage and approve timesheets and time off requests in Namely
• Take direction from management and pivot quickly when priorities shift
• Balance day-to-day functions with minimal input
• Collaborate with interdepartmental stakeholders
• Provide reporting and updates to management on key initiatives
• Provide coaching to Curators and relay feedback to management
• Host training for new hires
• Partner with various teams to ensure operational efficiency
• Participate in assigned projects
• Lead, coach, and develop team members through regular feedback, goal setting, and performance management

Requirements

• High school diploma or equivalent
• 3+ years of data entry experience in sales, customer support, or other high-volume operational teams in a queue environment
• Self starting mentality and willingness to take initiative in delivering team goals
• Superior written and verbal communication skills
• Participate in assigned projects
• Demonstrated ability to communicate and present with diverse range of stakeholders
• Quality minded; motivated to seek out errors and inquire during discrepancies
• Strong time management, organization, and attention to detail
• Ability to operate at an accelerated, iterative pace in a dynamic environment, while adhering to strict deadlines
• Ability to work continuously on WM's various online platforms
• Experience in G-Suite (Docs, Sheets) or Microsoft Office (Word, Excel)
• Experience with great attention to detail, having worked in a role that requires inputting information correctly
• Familiarity with or interest digital media, sales, and operations
• Experience in performing against daily productivity goals

Benefits & Perks

• Medical, Dental & Vision benefits: Employee - employer paid premium 100%
• Paid sick time eligibility
• 401(k) eligibility after 45 days of service to the company

Job Details