Store Lead

Job Description

Key Responsibilities

• Open and close the store as needed
• Oversee the Front Desk staff and ensure they are supported to answer phone calls, as well as promptly return voicemails and email
• Assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
• Supervise sales activities of all budtenders and ensure an exceptional customer service environment
• Assist with the scheduling of training of new employees while providing guidance to new hire mentors
• Manage and delegate duties and responsibilities to staff when in the MOD segment
• Uphold inventory best practices and work closely with the Inventory Manager and inventory team
• Manage cash handling and registers daily
• Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response
• Understand the protocol for major incidents, emergencies, natural disasters, and crises and how to handle as they occur
• Maintain and enforce compliance SOP’s to ensure they are in 100% compliance with all applicable authorities and requirements

Requirements

• Must be 21+ years of age
• Experience working in Retail Management preferred (1-year minimum)
• Experience working in Customer Service (3 years minimum)
• Experience working in the cannabis industry highly desirable
• Experience working in medical services/health & wellness industry highly desirable
• Bachelor’s Degree or equivalent in professional and life experience
• Must be authorized to live and work in the U.S.
• Must be able to pass a criminal background check
• Must speak/write English proficiently
• Proven ability to manage teams effectively and ensure excellence in training and performance
• Possess personal knowledge of the medicinal effects of cannabis and cannabis products
• Excellent customer service and communication skills
• Basic math skills and ability to make sound financial decisions
• Basic computer and information technology skills
• Proficiency in Microsoft Office Suite (Word, Excel)
• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)

Benefits & Perks

• Competitive Pay
• 401(k), Medical, Dental, Vision, Life Insurance
• Paid Vacation Time
• Career Growth and Internal Advancement Opportunities
• Chance to work in an exciting new start-up industry with awesome people

Job Details