Shift Lead

Job Description

Key Responsibilities

• Serves as a resource for questions or issues from staff and customers
• Oversee onboarding for all new retail associates
• Assists with tracking of daily and monthly inventory
• Assist with restocking the sales floor with cannabis and non-cannabis products
• Open and close the store as needed
• Assist the Management team
• Provide exceptional customer service in accordance with established standards
• Develop and maintain rapport with our customers, vendors, service providers and staff
• Recommend, select, and help locate the proper product for customers, depending on their individual needs
• Explain the effects of different types of cannabis to customers and patients clearly and effectively
• Ensure strict controls to protect organizational assets at the direction of management
• Set up and break down display cases per company standard
• Ensure phone calls and online orders are addressed in a timely manner
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization
• Maintain a positive work environment conducive to trust and respect
• Maintain strict confidentiality in compliance with HIPAA guidelines

Requirements

• Minimum High School Diploma or G.E.D equivalent required
• 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment
• Proficiency with POS systems and basic computer applications
• Marijuana knowledge strongly preferred
• Must be over 21 years of age
• Can legally work in the United States - all documentation required
• Excellent customer service and communication skills
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation
• Must have no scheduling restrictions

Benefits & Perks

• Paid time off (PTO) including 8 paid holidays per year
• Medical Insurance, which includes a 100% company paid option for employees
• Dental Insurance, which includes a 100% paid option for employees
• Vision Insurance, which includes a 100% paid option for employees
• 401k retirement savings plan
• Company paid Short-Term & Long-Term disability
• Company paid Life Insurance
• Employee Assistance Program (EAP)
• Employee referral program
• Commuter benefits
• Product discounts
• Additional compensation incentives (tips, bonuses, etc.)

Job Details