Senior Manager, Accounts Receivable

Job Description

Key Responsibilities

• Own account receivables operations end-to-end: invoicing, cash application, collections, credits/adjustments, dispute resolution, approved write-offs
• Establish and maintain SOPs, controls, and role clarity across the order-to-cash process and account receivables team
• Identify opportunities for automation and efficiency improvements within AR workflows
• Analyze trends and provide actionable insights to improve cash flow and reduce bad debt
• Manage and process a high volume of customer promotional rebate credits
• Build and run a segmented collections program
• Manage escalation paths, payment plans, account credit holds and third-party collection agencies
• Partner with the sales teams and customers to resolve delinquency while maintaining appropriate firmness and consistency
• Supervise and mentor the account receivables team, providing guidance, training, and performance evaluations

Requirements

• Bachelor's degree in accounting, Finance, or related field (Master's or CPA preferred)
• 5+ years in Accounts Receivable with at least 3 years leading/owning AR operations or a team
• Demonstrated ability to reduce DSO/overdue balances through structured collections and dispute management
• Advanced Excel skills with comfort presenting metrics to the finance and executive team
• Clear communicator who can hold firm boundaries with customers and internal stakeholders
• Experience with ERPs (NetSuite/SAP/Dynamics 365/Oracle) and account receivables tooling (lockbox, collections/account receivables automation systems, EDI/portals)

Benefits & Perks

• Medical
• Dental
• Vision
• PTO
• Sick Time
• 401(k)

Job Details