Sales Operations Associate

Job Description

Key Responsibilities

• Execute onboarding workflows to ensure new retail accounts are accurately created, validated, licensed, and enabled to transact
• Maintain accurate account records and contact information, supporting access setup and system permissions as needed
• Assist with maintaining pricing accuracy, sales rule configurations, account group assignments, and discount structures under manager guidance
• Support the rollout and day-to-day usage of sales tools and platform features by assisting with setup, testing, documentation, and troubleshooting
• Assist with retailer enrollments in Nabis Connect and VMI auto-ordering, ensuring accounts are correctly configured and ordering thresholds are set accurately
• Troubleshoot and resolve pricing, invoicing, ordering, and system-related issues; escalate complex or recurring issues to the Sales Operations Manager as needed
• Maintain and update brand pages and Marketplace listings for full service brands, ensuring product information, imagery, and content are accurate and current
• Assist with the execution of sales programs and promotions, including configuration support, QA, and tracking
• Maintain and update Sales Ops documentation, SOPs, and operational workflows to support consistency and scalability across the team

Requirements

• Bachelor’s degree preferred or equivalent experience in operations, business, or a related field
• 1–3 years of experience in sales operations, operations, sales support, or a similar role; experience in regulated or high-growth environments is a plus
• Strong spreadsheet and data-entry skills; familiarity with CRM, sales ops, or e-commerce platforms preferred
• Strong attention to detail and operational discipline
• Ability to manage multiple tasks and follow structured processes
• Clear written and verbal communication skills
• Comfort working cross-functionally and supporting change initiatives

Benefits & Perks

• Unlimited PTO and paid holidays
• Salary $55,000 - $60,000
• Medical/Dental/Vision offered to all full-time employees
• 401(k) plan with a match

Job Details