Sales and Service Operations Coordinator

Job Description

Key Responsibilities

• Manage the wholesale order workflow across multiple internal systems
• Receive and process orders, validating completeness, SKU accuracy, and alignment with current inventory
• Use the DMT utility to identify duplicates, SKU conflicts, and inventory discrepancies
• Upload validated orders into Epicor and monitor downstream synchronization into Wherefour
• Troubleshoot system issues and maintain checks and balances throughout the order lifecycle
• Collaborate with Territory Sales Managers to clarify order details and resolve discrepancies
• Build and maintain menus for customers and TSMs
• Identify opportunities to streamline workflows and improve system efficiency

Requirements

• Bachelor's degree preferred but not required, equivalent experience in operations, supply chain, or sales support considered
• Proven experience in order operations, sales operations, or a similar accuracy-critical administrative function
• Strong understanding of multi-system workflows and the ability to manage data across platforms
• Advanced proficiency in Microsoft Excel, including working with structured templates, data validation, and accuracy checks
• Experience enforcing operational rules such as FIFO, account holds, and inventory visibility standards
• Strong written and verbal communication skills, with the ability to collaborate effectively with Sales, Inventory, and Fulfillment teams

Benefits & Perks

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness
• Flexible Paid Time Off (PTO) – Generous PTO to support work-life balance
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting
• Pet Insurance – Affordable coverage options to keep your pets healthy
• Employee Discounts – Exclusive savings at any of TerrAscend's 39+ dispensary locations
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards
• Disability & Life Insurance – Company-paid protection for life's unexpected moments

Job Details