Sunnyside

Retail Store Supervisor

Sunnyside

7510 South Federal Hwy. Port St. Lucie, FL • Full-Time 💰 $20.50

Posted 10 hours ago • 10 views

Job Description

The Sunnyside Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

Key Responsibilities

  • Regularly perform store opening and closing procedures
  • Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors
  • Respond to all employee’s questions, concerns or suggestions
  • Provide real-time coaching and feedback for performance concerns
  • Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities
  • Ensure team accountability to compliance with all company policies, procedures, state and local laws
  • Manage escalated customer concerns and respond to complex or nonstandard product questions
  • Investigate any cash, POS or product discrepancies and escalate/record appropriately
  • Troubleshoot technical issues or glitches in POS system
  • Verify inventory counts and cash deposit totals; reconcile any discrepancies
  • Maintain inventory of marketing assets including fliers, merchandise, and promotional materials
  • Ensure a clean and safe environment for employees and customers

Requirements

  • High School Diploma or equivalent
  • 3 - 5 years’ experience in customer service
  • 1+ year experience leading or mentoring a team; cannabis experience preferred
  • Excellent customer service skills
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Excellent communication, interpersonal, and persuasive skills
  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Benefits & Perks

  • Major medical, dental and vision insurance
  • 401(K)-match program
  • FSA/HSA programs
  • LTD/STD options
  • Life insurance and AD&D
  • Paid holidays and paid time off
  • Annual discretionary bonuses
  • Stock options
  • Employee discount program

Job Details

Job Type

Full-Time

Category

Dispensary

Required License

Medical Marijuana Treatment Center Employee Registration

Company Size

1000+ employees

Remote Work

On-site

Pay Range

$20.50

About Sunnyside

Sunnyside

Sunnyside

Cannabis Dispensary

Sunnyside is a premier cannabis dispensary brand operated by Cresco Labs, offering a curated selection of cannabis products across multiple states. Sunnyside dispensaries provide an elevated retail experience with knowledgeable staff, quality products, and a welcoming environment for both medical patients and adult-use customers.

Chicago, IL
1000+ employees employees
Founded in 2019
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