Retail Store Supervisor

Job Description

Key Responsibilities

• Regularly perform store opening and closing procedures
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management
• Provide real-time coaching and feedback for performance concerns
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities
• Ensure team accountability to compliance with all company policies, procedures, state and local laws
• Manage escalated customer concerns and respond to complex or nonstandard product questions
• Investigate any cash, POS or product discrepancies and escalate/record appropriately
• Troubleshoot technical issues or glitches in POS system
• Verify inventory counts and cash deposit totals; reconcile any discrepancies
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials
• Ensure a clean and safe environment for employees and customers

Requirements

• High School Diploma or equivalent
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team; cannabis experience preferred
• Excellent customer service skills
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills
• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Benefits & Perks

• Major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Employee discount program

Job Details