Retail Store Manager

Job Description

Key Responsibilities

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques
• Partner with Human Resources to resolve employee relations issues
• Ensure employees are knowledgeable and coached to navigate any regulatory changes
• Ensure a clean and safe environment for employees and customers
• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives
• Identify business and competitor risks; analyze metrics to help increase market share
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients
• Establish daily operations procedures with an eye towards improvement and efficiency
• Oversee inventory activities ensuring product requirements are met and deliveries are on time
• Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns
• Perform monthly audit reporting and store visit checklist with Area Manager
• Ensure compliance with all company policies, procedures, state, and local laws
• Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits

Requirements

• Bachelor's degree in business or comparable experience
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner
• Experience working closely with HR teams and processes
• A high level of integrity, personal motivation, and sense of urgency
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management
• Strong business acumen including excellent communication, attention to detail and interpersonal skills
• Available to work all hours of operation inclusive of nights, weekends and holidays
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Benefits & Perks

• Major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Participation in our employee discount program

Job Details