Retail Sales Associate - Full Time

Job Description

Key Responsibilities

• Greet customers, ensuring a best-in-class experience
• Build customer relationships by asking questions about and listening attentively to customer needs
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body
• Apply effective selling and cross-selling techniques to build baskets
• Verify proper documentation and ID for customers
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion
• Label and package customer orders
• Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs)
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries, and returns
• Perform routine inventory counts of all products
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management

Requirements

• High School Diploma or equivalent
• Minimum 1 year experience in customer service; retail or hospitality experience preferred
• Flexibility to work shifts that may include opening, closing, weekends, and holidays
• Excellent customer service skills and ability to engage with customers
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Benefits & Perks

• Major medical, dental, and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Participation in the employee discount program

Job Details