Retail Keyholder

Job Description

Key Responsibilities

• Assist in executing a business strategy that maximizes achievement in sales, payroll, customer loyalty program, and inventory accuracy
• Plan the day, including effective use of the daily schedule and business reports, and assign tasks based on the workflow demand
• Identify business opportunities through reporting and define appropriate actions to drive results
• Communicate divisional directives to Store Associates
• Utilize in-the-moment floor coaching to ensure a guest-focused team environment, driving sales and anticipating guests’ needs
• Coach associates on guest interactions and performance to maximize productivity and capture guest opportunities
• Manage guest and patient concerns and partner with management team on team member concerns
• Deliver in-the-moment feedback to team members around guest interactions and recognize successes to drive associate engagement
• Leverage Curaleaf's tools to make effective decisions, ensuring both productivity and a great guest experience
• Ensure operational excellence through execution of Standard Operating Procedures and processes

Requirements

• Minimum of 2 years of experience in a retail setting
• At least 1 year in a retail leadership or retail supervisory role
• Proven experience in coaching and training team members to achieve their best in a retail setting
• Strong communication skills and the ability to collaborate effectively across all levels of the organization
• Flexibility to work nights, weekends, and holidays as needed
• Commitment to maintaining compliance with state regulations
• Exceptional customer service skills with a solutions-oriented mindset

Benefits & Perks

• Career Growth Opportunities
• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts

Job Details