Physical Security Operations Center (SOC) Specialist

Job Description

Key Responsibilities

• Monitor CCTV, alarm systems, critical event management (CEM) platforms, and access control platforms to detect and respond to security incidents across GTI facilities.
• Act as the first point of contact for physical security events, including panic and hold up button activations, alarms, and emergency notifications.
• Coordinate with internal partner teams to mitigate business operations disruptions and restore normal operations.
• Liaise with site leadership and law enforcement during and after incidents to ensure safety and compliance.
• Execute incident management protocols, document events accurately, and maintain detailed logs.
• Deliver real-time situational awareness and risk assessments to leadership during critical events.
• Manage service calls for security equipment and support troubleshooting through ticketing platforms.
• Perform remote audits, alarm testing, and credential updates.
• Participate in After Action Reviews (AARs) to identify improvement opportunities and recommend actionable solutions.
• Contribute to the development and enhancement of security protocols, emergency operations plans, and business continuity processes.

Requirements

• High School Diploma or equivalent; college degree preferred.
• 3+ years in physical security, dispatch, emergency operations, or SOC environment is preferred.
• Experience with CCTV monitoring, alarm response, and access control systems is preferred.
• Adaptable and solutions-oriented, with strong critical thinking and decision-making skills.
• Strong verbal and written communication skills under pressure.
• Proven ability to multi-task and prioritize effectively in high-pressure situations.
• Ability to work nights/weekends and adapt to changing priorities.
• Professional integrity and ability to handle confidential information.
• Must pass all required background checks.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Must possess a valid driver’s license and be at least 21 years of age.
• Must be approved by state badging agency.

Benefits & Perks

• Competitive pay
• Eligibility for a discretionary annual incentive program driven by organization and individual performance.

Job Details