Payment Operations Supervisor

Job Description

Key Responsibilities

• Own the Brand Payment cycle: reconciling incoming payments from retailers and outgoing remittances to brands, ensuring both sides are accurate
• Reconcile activity in the Due to Consignor liability account on an ongoing basis; investigate, explain, and resolve variances and aging items
• Verify that fees, rates, and carve outs are set up and entered correctly for each brand and retailer before payments are calculated and disbursed
• Ensure outgoing brand payments are submitted to the bank within required timelines; coordinate with cash applications and accounting ops specialists to resolve payment exceptions
• Identify root causes of recurring payment or reconciliation errors and drive fixes or workaround processes
• Directly supervise and mentor a team of offshore Brand Payments Associates, providing the close, day-to-day management this team requires to hit accuracy and SLA targets
• Serve as the escalation point for issues from Brand Payments Associates, brands, retailers, and cross-functional partners
• Build reliable manual checks and workarounds due to system integration complexities
• Lead and attend calls with brand partners on payment-related questions or issues

Requirements

• Bachelor's degree in accounting or similar
• 4–5+ years of experience in accounting, finance operations, or payment operations
• 3–4+ years of experience directly supervising a team, ideally including offshore or remote staff
• Hands-on experience reconciling liability or consignment-style accounts, and comfort digging into variances rather than just flagging them
• Solid understanding of fee/commission/rate structures and how errors in rate setup flow through to payments
• Proficiency with financial systems; experience with QuickBooks, Sage, or ERP systems is a plus
• Advanced Excel skills (VLOOKUP, SUMIF, pivot tables) for reconciliation and error-checking
• Demonstrated ability to work reliably within imperfect or error-prone systems — building checks and workarounds rather than being blocked by them
• Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred

Benefits & Perks

• Unlimited PTO and paid holidays
• Competitive salary
• Medical/Dental/Vision offered to all full-time employees
• 401(k) plan with a match

Job Details