Patient Advocate Team Lead (Medical Cannabis)

Job Description

Key Responsibilities

• Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary
• Provide excellent customer service to all patients while also coaching other team members
• Administer routine inspections to maintain the accurate inventory of all cannabis products
• Manage and supervise the activities of patient advocate staff
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures
• Ensure Key performance Indicators are captured
• Manage daily financial reporting requirements and oversee all cash handling procedures
• Develop and maintain a schedule of all patient advocate staff
• Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team
• Protect patient rights by overseeing the employee HIPAA education program

Requirements

• Must be 21 Years of Age
• Must be able to pass a Level 2 Background Check (FBI)
• High school diploma/GED required
• 1-3 years of experience
• Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers
• Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback
• Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems

Benefits & Perks

• Opportunity to work in a fast-moving and complex industry
• Opportunity to make a lasting impact while growing your career
• Competitive salary and benefits package
• Opportunity to work with a company that is committed to building a team that represents a variety of backgrounds, perspectives, and skills

Job Details