Patient Advocate Team Lead (Medical Cannabis)

Job Description

Key Responsibilities

• Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary
• Provide excellent customer service to all patients while also coaching other team members
• Administer routine inspections to maintain the accurate inventory of all cannabis products
• Manage and supervise the activities of patient advocate staff
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures
• Ensure Key performance Indicators are captured
• Manage daily financial reporting requirements and oversee all cash handling procedures
• Develop and maintain a schedule of all patient advocate staff
• Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team
• Protect patient rights by overseeing the employee HIPAA education program

Requirements

• Must be 21 Years of Age
• Must be able to pass a Level 2 Background Check (FBI)
• High school diploma/GED required
• 1-3 years of experience
• Customer Obsessed, Relationship Building, and Results Oriented skills
• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment

Benefits & Perks

• Opportunity to work with a leading U.S. multi-state cannabis operator
• Chance to make a lasting impact while growing your career
• Competitive salary and benefits package
• Opportunity to work in a fast-moving and dynamic industry
• Equal opportunity employer with a commitment to building a diverse team

Job Details