Patient Advocate Part-Time (Medical Cannabis)

Job Description

Key Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of cannabis products
• Ensures customer questions or concerns are resolved quickly and completely
• Communicates any requests or unresolved concerns to management immediately
• Accurately receives, coordinates, and fulfills customer orders by utilizing the Point of Sale (POS) and inventory tracking systems
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked and clean
• Meets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions
• Assists management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards

Requirements

• Must stay current and adhere to all policies and regulations of the state cannabis agency
• Must meet age requirement as outlined by state cannabis agency
• Able to pass all background checks as required by state cannabis agency
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays
• Maintain regular and punctual attendance
• High school diploma/GED required
• 1-3 years of experience working in a cannabis retail setting preferred
• Prior customer service experience in a hospitality, pharmacy, customer services, or retail environment

Benefits & Perks

• Opportunity to work in a fast-paced and growing industry
• Competitive pay and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• A company that values diversity, equity, and inclusion

Job Details