Operations Supervisor

Job Description

Key Responsibilities

• Lead hourly team members to achieve daily operational and delivery goals through effective communication, feedback, coaching, and delegation
• Proactively seek solutions to capacity-related bottlenecks and quality deficiencies by leveraging inputs from both internal and external partners
• Support operational tasks on an 'as needed' basis, including scheduling and facilitating product testing events, and coordinating product pick-ups
• Communicate with brand partners regarding scheduling, delivery windows, or other details regarding orders as needed
• Produce detailed, high-quality reporting of actual daily performance vs. goals
• Provide excellent internal and external customer service, especially when communicating with brand partners and retailers
• Assist in improving policies through routine communication with end users, operations management, and technical teams
• Oversee on-road activity, troubleshoot driver barriers, and provide sustainable solutions with safety, partner satisfaction, and efficiency in mind
• Stay up-to-date on industry trends and regulatory changes, adapting procedures accordingly

Requirements

• Must be 21 years or older to work in the cannabis industry
• 2+ years of experience in the cannabis industry
• 2+ years of customer service experience
• 2+ years of experience in last-mile distribution and logistics
• Associate degree OR 2 years relevant work experience
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement
• Ability to lift 50 lbs., bend, stretch, and twist
• Ability to pass pre-employment background check
• Monday - Friday on-site work availability
• Ability to work occasional weekend shifts
• Clean driving record

Benefits & Perks

• Competitive pay at $24.50/hour, paid weekly
• Medical/Dental/Vision is offered to all full-time employees
• Fun and energetic culture
• Opportunity to work at the fastest-growing cannabis startup

Job Details