Operations Manager - Water Street

Job Description

Key Responsibilities

• Execute the strategy and vision set by the company and the retail store General Manager
• Ensure retail location is operating to maximize financial performance and delivering on financial budgets
• Develop and execute strategies to drive sales growth, increase profitability, and achieve KPIs
• Inspire and enforce the standards set by the company and your general manager
• Provide leadership, guidance, and support to operational leads and staff to ensure operational excellence and exceptional customer service
• Lead the performance management process for location employees and continuously improve competencies with the support of HR
• Collaborate with cross-functional teams including marketing, merchandising, and inventory management to optimize store performance
• Represent the company and its image with the highest level of integrity in and out of the workplace
• Deliver and execute plans that enables the store teams to focus on creating engagement and loyalty in their community
• Create awareness of and build capabilities in the dispensary around product and customer service/satisfaction by fostering a culture that supports our core values with team members through leadership engagement
• Coach the team through operational changes to solve customer issues identified from customer feedback surveys
• Maximize sales and profitability while maintaining and increasing standards of customer service
• Provide the team with a stimulating and supportive environment
• Foster a positive work environment and promote a culture of teamwork, professionalism, and continuous improvement
• Utilize entrepreneurial skills to identify and capitalize on new business opportunities, innovate solutions, and navigate challenges

Requirements

• Marijuana Establishment Agent Card and jurisdictional work cards as required
• Bachelor's degree in business administration, retail management, or related field preferred
• OSHA 30 Certified
• Ability to use initiative and independent judgment appropriately
• Ability to work in a fast-paced, rapidly changing, and forward-thinking environment
• Ability to interpret, understand, and remain in compliance with all statutes, ordinances, regulations, standards, and laws
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures

Benefits & Perks

• Competitive salary based on experience
• Comprehensive health and wellness benefits package
• Opportunities for career growth and advancement
• Employee discounts on cannabis products
• Positive and inclusive work culture

Job Details