Manager, Merchandising Operations

Job Description

Key Responsibilities

• Manage, coach, and develop a merchandising operations team responsible for product, pricing, and promotional execution
• Use data and performance metrics to actively manage team output, identify gaps, prioritize work, and improve execution across merchandising operations workflows
• Establish, monitor, and enforce adherence to merchandising operations processes, ensuring consistency, compliance, and reducing reactive work across teams and channels
• Develop, maintain, and evolve KPIs, dashboards, and reporting that measure team performance, process effectiveness, and business impact
• Partner closely with the Senior Manager of Merchandising Operations to support strategic initiatives, provide operational insight, and lead projects
• Identify operational risks related to product data, promotions, system limitations, or regulatory requirements, and proactively develop mitigation plans
• Lead unplanned and time-sensitive initiatives related to product, pricing, and discount data
• Support the implementation, testing, and adoption of new tools and technology, ensuring operational readiness and team enablement
• Champion a test-and-learn approach to site merchandising and operational workflows
• Ensure operational documentation, training materials, and workflows are maintained, current, and accessible to support team consistency and onboarding

Requirements

• A high integrity leader who understands that working in the Cannabis industry comes with greater scrutiny and therefore requires a higher level of compliance
• Bachelor’s degree, 5+ years experience, with preferably 3+ years in e-commerce and/or digital operations
• Experience coaching a team and managing the performance of team members
• Strong knowledge of US retail & ecommerce industry and cutting-edge market trends
• Experience developing A/B testing methodologies in Ecommerce scenarios
• Strong creative bent of mind, with ability to generate ideas to drive category awareness and visibility
• Record of working effectively and cross-functionally with internal and external stakeholders
• Demonstrated ability to make decisions that prioritize the customer experience
• Experience working within a highly matrixed organization and partnering with various groups
• Demonstrated ability to influence non-direct reports and move towards a common vision and/or goal
• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver’s license
• Must be a minimum of 21 years of age

Benefits & Perks

• Competitive pay
• Discretionary annual incentive program driven by organization and individual performance

Job Details