Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite)

Job Description

Key Responsibilities

• Lead, manage, and optimize the end-to-end Accounts Receivable function related to outstanding balances
• Oversee and analyze a complex portfolio of client accounts, ensuring financial integrity, timely payment collection, and clear documentation of account activities
• Partner closely with Sales, Legal, Finance, and Customer Success to assess account standing, address contract or billing discrepancies, and align communication strategies for high-impact or sensitive accounts
• Serve as the primary escalation point for complex customer inquiries, demonstrating exceptional professionalism, empathy, and financial expertise in every interaction
• Monitor, analyze, and report on aging, reconciliation discrepancies, payment trends, and delinquency drivers
• Develop, refine, and enforce standard operating procedures, identifying automation and efficiency opportunities across A/R, reconciliation, and customer support functions
• Manage and mentor A/R team members, providing training, feedback, and coaching to elevate performance and ensure consistency in customer experience and financial accuracy

Requirements

• Bachelor’s degree (BS/BA) in Accounting, Finance, Business Administration, or equivalent professional experience
• 5+ years of experience in Accounts Receivable, billing operations, or financial reconciliation roles
• 3+ years of customer service or client-facing experience, with a strong track record of resolving complex billing or account issues
• 2+ years of Salesforce experience, including reporting, case/ticket management, and workflow optimization
• Advanced Excel skills, including data analysis, VLOOKUP/XLOOKUP, pivot tables, and reconciliation tools
• Exceptional written and verbal communication skills, with the ability to clearly explain financial concepts to non-finance stakeholders

Benefits & Perks

• Physical Health (Medical, Dental & Vision) 100% employer-paid premium for employees
• Up to 80% coverage for dependents
• Company HSA contribution with the High Deductible Health Plan
• 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
• Basic Life, Voluntary Life and AD&D Insurance options
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings with a monthly company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Pet Insurance
• Identity theft protection
• Legal access to a network of attorneys
• PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
• Paid parental leave

Job Details