Lead Store Associate

Job Description

Key Responsibilities

• Create a warm, welcoming environment for customers and coach the team to deliver exceptional service
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance
• Drive consultative selling on the floor and foster a culture of loyalty
• Support the team in resolving customer concerns with empathy and professionalism
• Execute opening and closing duties, including daily huddles and cash reconciliation
• Verify customer IDs and maintain accurate POS profiles
• Ensure inventory integrity through precise transaction processing and order fulfillment
• Lead inventory counts and participate in overnight audits
• Maintain a clean, organized, and guest-ready store environment
• Uphold compliance with SOPs, safety protocols, and state regulations

Requirements

• Must be 21 years of age or older
• High School Diploma or General Educational Development (GED) certificate
• A minimum of 1 year of experience in a customer-facing or sales environment
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling
• A minimum of 6 months of leadership experience in a retail environment
• Strong leadership and team-building skills
• Excellent customer service and interpersonal communication skills
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting

Benefits & Perks

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and/or Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Wellness program and challenges
• Gym discounts
• 401(k) retirement plan with company match
• Life and disability insurance
• Supplemental Critical Illness, Hospital Indemnity and Accident Insurance
• Commuter benefits
• Paid time off (PTO) including vacation, sick leave and holidays
• Parental leave
• Bereavement leave
• Employee discounts
• Recognition programs
• Pet insurance

Job Details