Lead Store Associate

Job Description

Key Responsibilities

• Create a warm and welcoming environment for customers
• Coach team to deliver exceptional service
• Drive consultative selling on the floor
• Foster a culture of loyalty
• Support team in resolving customer concerns
• Execute opening and closing duties
• Verify customer IDs and maintain accurate POS profiles
• Ensure inventory integrity
• Lead inventory counts and participate in overnight audits
• Maintain a clean and organized store environment
• Uphold compliance with SOPs, safety protocols, and state regulations
• Achieve daily KPI goals through consultative selling and upselling strategies
• Reinforce customer purchase decisions and highlight complementary products
• Stay informed on promotions and product updates
• Guide and support store associates in daily operations
• Lead by example in customer service and operational excellence
• Train new hires and conduct ongoing training sessions
• Provide real-time coaching and feedback to drive team performance
• Delegate tasks effectively and act as the go-to leader in the absence of store management

Requirements

• Must be 21 years of age or older
• High School Diploma or General Educational Development (GED) certificate
• A minimum of 1 year of experience in a customer-facing or sales environment
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling
• A minimum of 6 months of leadership experience in a retail environment
• Minimum of 6 months of hands-on experience in retail store operations
• Strong leadership and team-building skills
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level of attention to detail, especially in cash handling and inventory management
• Excellent customer service and interpersonal communication skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights

Benefits & Perks

• Career Growth Opportunities
• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts

Job Details