Lead Store Associate

Job Description

Key Responsibilities

• Create a warm and welcoming environment for customers
• Coach and inspire a team of store associates to deliver exceptional customer service
• Drive sales performance through consultative selling and upselling strategies
• Lead by example in customer service and operational excellence
• Train new hires and conduct ongoing training sessions
• Provide real-time coaching and feedback to drive team performance
• Delegate tasks effectively and act as the go-to leader in the absence of store management
• Support conflict resolution and promote a positive workplace culture

Requirements

• Must be 21 years of age or older
• High School Diploma or General Educational Development (GED) certificate
• Minimum 1 year of experience in a customer-facing or sales environment
• Minimum 1 year of experience using point-of-sale (POS) systems and cash handling
• Minimum 6 months of leadership experience in a retail environment
• Strong leadership and team-building skills
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• Excellent customer service and interpersonal communication skills
• Strong problem-solving and decision-making abilities

Benefits & Perks

• Career growth opportunities
• Competitive pay and benefits
• Generous PTO and parental leave
• 401(K) retirement plan
• Life/disability insurance
• Community involvement
• Referral bonuses and product discounts

Job Details