Lead Store Associate

Job Description

Key Responsibilities

• Create a warm and welcoming environment for customers and coach the team to deliver exceptional service
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education
• Foster a culture of loyalty by guiding the team to enroll guests in the rewards program and capture customer insights
• Support the team in resolving customer concerns with empathy and professionalism
• Execute opening and closing duties, including daily huddles and cash reconciliation
• Verify customer IDs and maintain accurate POS profiles
• Ensure inventory integrity through precise transaction processing and order fulfillment
• Lead inventory counts and participate in overnight audits
• Maintain a clean, organized, and guest-ready store environment
• Uphold compliance with SOPs, safety protocols, and state regulations
• Achieve daily KPI goals through consultative selling and upselling strategies
• Guide and support store associates in daily operations and lead by example in customer service and operational excellence
• Train new hires and conduct ongoing training sessions
• Provide real-time coaching and feedback to drive team performance
• Delegate tasks effectively and act as the go-to leader in the absence of store management

Requirements

• Must be 21 years of age or older
• High School Diploma or General Educational Development (GED) certificate
• A minimum of 1 year of experience in a customer-facing or sales environment
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling
• A minimum of 6 months of leadership experience in a retail environment
• Minimum of 6 months of hands-on experience in retail store operations
• Strong leadership and team-building skills with the ability to coach and motivate others
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level of attention to detail, especially in cash handling and inventory management
• Excellent customer service and interpersonal communication skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights

Benefits & Perks

• Competitive pay and benefits
• Generous PTO and parental leave
• 401(K) retirement plan
• Life/disability insurance
• Community involvement
• Referral bonuses and product discounts
• Career growth opportunities

Job Details