Lead PCA

Job Description

Key Responsibilities

• Inspire and motivate teams
• Oversee staff and ensure exceptional customer experience
• Support training and development of team members
• Promote selling and service skills
• Partner with managers on goal setting
• Strategically plan daily agenda
• Assign and oversee daily tasks
• Communicate daily specials and operational updates
• Intervene and de-escalate customer concerns
• Hold staff accountable for policies and standards
• Maintain store aesthetics and organization
• Uphold security and safety measures
• Partner with management on employee issues
• Identify business opportunities and develop action plans
• Perform sales transactions and ensure compliance with regulations
• Oversee front and backend dispensary operations
• Assist customers with product selection
• Maintain knowledge of products and industry
• Perform inventory management tasks
• Follow cash handling policies

Requirements

• Availability to work nights and weekends
• Open availability
• Ability to lead by example and create a positive atmosphere
• Excellent customer service skills
• Strong communication and coaching skills
• Ability to work in a fast-paced environment
• Knowledge of cannabis products and industry
• Ability to maintain confidentiality and handle sensitive information

Benefits & Perks

• Competitive pay
• Opportunities for professional growth and development
• Fun and productive work environment
• Discounts on products
• Paid time off
• Health insurance
• 401(k) or other retirement plan

Job Details