Lead Dispensary Tech

Job Description

Key Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely.
• Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Performs other duties as assigned by Management staff

Requirements

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• High School Diploma or GED required
• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment

Benefits & Perks

• Opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
• Equal opportunity employer
• Committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Job Details