Lead Advisor

Job Description

Key Responsibilities

• Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations
• Responds to staff questions, concerns, or suggestions, involving management when such questions, concerns, or suggestions impact store operations
• Responsible for delegating tasks to Advisors in order to maintain a compliant and clean facility
• Coordinates with the upper management to ensure accurate information is communicated to dispensary staff
• Provides training on point of sales (POS) system and other dispensary processes and procedures
• Performs Advisor duties when needed
• Provides superior customer service for vendors, patients/customers, and caregivers
• Responds to all patient/customer complaints, requests, concerns, and suggestions, informing management and involving management when necessary
• Oversees online orders and curbside pick up to ensure accurate order information and timeliness
• Maintains accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns
• Ensures accuracy in daily, weekly, and monthly recaps and reporting from sales data and patient counts
• Provide regular inventory, sales and profitability reports to the Management Team as requested

Requirements

• Must be 21 years of age or older
• High school diploma or equivalent required
• 2 years of customer service/fast paced retail environment
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Entrepreneurial spirit with attention to detail
• Demonstrates ability and experience in managing high-volume, scaling industries
• Strong organizational and execution skills
• Ability to juggle multiple priorities
• Developed leadership skills and the ability to coach and mentor employees
• Ability to maintain composure under pressure
• Proficient with Microsoft Office Suite or related software

Benefits & Perks

• Starting rate of pay is $17.50 per hour
• Health insurance for full-time employees (30% employee responsibility, 70% employer responsibility)
• Dental and Vision Insurance for full-time employees (100% employee responsibility)
• Paid Time Off accruals for full-time employees
• Paid Holidays for full-time employees

Job Details