Implementation Strategist

Job Description

Key Responsibilities

• Manage the onboarding and training of businesses launching on the Dutchie platform
• Maintain customer records and project progress through Salesforce and Precursive
• Help make complex, technical concepts simple and digestible for clients
• Effectively communicate the benefits of the Dutchie platform via phone, email, and Zoom
• Strategize with clients to understand how our software can improve their business and workflows
• Communicate with Cross Functional Teams - Sales, Support, and CSM to properly triage issues
• Shape future product development based on trends in conversations with clients

Requirements

• Minimum 2 years of experience in a customer-facing technical role
• Familiarity with Salesforce CRM
• Experience within the cannabis industry, specifically familiarity with dispensary, cultivation, or processing operations
• Exceptional organizational and multitasking abilities
• Excellent communication skills, both written and verbal
• Ability to travel within the United States for work
• High energy, ambition, and a commitment to providing customers with a white-glove experience

Benefits & Perks

• Full medical benefits including dental and vision plans
• Equity packages in the form of stock options
• Technology allowance
• Flexible vacation and sick days

Job Details