Guest Experience Manager

Job Description

Key Responsibilities

• Assisting the General Manager in organizing, planning, and implementing strategy
• Coordinating retail store operations
• Ensuring store schedules and objectives are met by employees
• Tracking progress of weekly, monthly, quarterly, and annual objectives
• Evaluating employee performance and assisting in employee reviews
• Identifying hiring and training needs
• Supervising and motivating staff to perform their best
• Coaching and supporting new and existing Guest Advisors
• Communicating with clients and evaluating their needs
• Analyzing consumer behavior and adjusting product positioning
• Handling complaints from customers
• Creating reports, analyzing, and interpreting retail data
• Conducting regular audits to ensure the store is functional and presentable
• Ensuring all employees adhere to company policies and guidelines

Requirements

• Minimum of 2 years in a customer service role in a retail environment
• Background in healthcare, social work, or related fields preferred
• Leadership and organizational abilities
• Familiarity with financial and customer service principles
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Management experience preferred
• Continuous Improvement/Lean Methodology experience preferred

Benefits & Perks

• Medical, Dental, Vision benefits active first of the month following the first day of employment
• Paid time off
• Employee discount
• Employee-sponsored life insurance
• Employee assistance program
• 401K and 401K matching

Job Details