Front of House Supervisor

Job Description

Key Responsibilities

• Drive high customer experience standards through a customer-oriented culture and industry-leading customer engagement
• Lead a world-class customer service program to drive repeat business through strong local community networking and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary
• Uphold company standards for merchandise presentation and ensure menu availability is current
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals
• Support the implementation of operational policies, standards, and procedures for retail staff

Requirements

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Detail Oriented
• Sense of Urgency
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)

Benefits & Perks

• Competitive hourly rate
• Opportunity to work with a leading cannabis company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work availability
• Equal Employment Opportunity

Job Details