Front of House Supervisor

Job Description

Key Responsibilities

• Drive high customer experience standards through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business
• Partner with cross-divisional managers to ensure adequate staffing and payroll goals are met
• Comply and audit cash procedures
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained
• Uphold company standards for merchandise presentation and ensure menu availability is current
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly
• Communicate and collaborate with Managers and Supervisors to achieve the organization’s goals
• Support the implementation of operational policies, standards, and procedures for retail staff
• Train employees in expected customer experience and hospitality standards
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Lead by example and coach team members on performance

Requirements

• Minimum 21 years of age
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Valid Driver’s License and ability to successfully pass a Motor Vehicle background check
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Benefits & Perks

• Competitive hourly rate
• Opportunity to work with a leading company in the cannabis industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive training program
• Flexible work availability

Job Details