Front of House Manager

Job Description

Key Responsibilities

• Develop high customer experience standards, including a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary
• Uphold company standards for merchandise presentation and ensure menu availability is current
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals

Requirements

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities

Benefits & Perks

• Competitive hourly rate
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Comprehensive training program
• Opportunities for advancement within the company

Job Details