Front of House Manager

Job Description

Key Responsibilities

• Develop high customer experience standards and implement a world-class customer service program
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Comply and audit cash procedures and directly supervise the check-in/camera assigned team
• Uphold company standards for merchandise presentation and ensure menu availability is current
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly
• Communicate and collaborate with other Managers to achieve the organization’s goals
• Establish and implement operational policies, standards, and procedures for retail staff

Requirements

• Minimum 21 years of age
• Bachelor’s Degree in business, operations management, or a related field preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills

Benefits & Perks

• Competitive hourly rate of $27/hr
• Opportunity to work with a rapidly growing team and industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package
• Paid time off and holidays

Job Details