Floor Supervisor

Job Description

Key Responsibilities

• Assist store manager in reaching all store objectives daily
• Ability to oversee all cash functions and perform all duties including opening and closing procedures
• Consistently monitor and encourage team members to meet the companies service standards
• Proactive in solving customer concerns and escalations
• Committed to ensuring customer satisfaction
• Help promote a positive work environment and team morale
• Comfortable training new team members, including the ability to coach on KPIs and sales goals

Requirements

• Must be 21 years of age or older and be able to pass a background check
• High school diploma or GED required
• 0-2 years of retail experience required; key holder experience preferred
• Trustworthy with highly confidential materials and information
• Minimum two years experience in retail customer service
• Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred
• Superior organizational skills, detail-oriented with the ability to work independently
• Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
• Strong verbal and written communication skills
• Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure

Benefits & Perks

• Employee Discount (all employees eligible)
• Paid-Time-Off (varies by State)
• Health, vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program

Job Details